This helped them achieve four key wins:
- The e-procurement platform replaced their manual, lengthy approval process for purchases with a streamlined, automated approval process.
- Together, we created custom catalogs to enforce standardization across all properties — even those with different brand and technology requirements.
- With custom catalogs in place, individual property buyers are now empowered to go to one centralized platform, quickly see their brand-based standards and then go through an automatic approval workflow to make purchases quickly and efficiently — without going rogue.
- The data captured on their myInsight account spans all properties and buyers, creating a very detailed and complete picture of the hotel chain’s IT spend with customized reporting the way leaders need it.
Those 12 people who had previously been bogged down by manually intensive tasks for procuring technology are now able to focus on bigger, higher-value projects for the company as there are now more or less people with e procurement.
E-procurement: The key to optimization
But the e-procurement in supply chain management process is much more than buying products. The automation that comes through e-procurement can ripple through the many layers of an organization to provide holistic optimization.
The efficiencies the hotel chain realized from the e-procurement platform were just the tip of the iceberg. Moving to an e-procurement process with a single vendor also helped optimize configuration and deployment.
The hotel chain’s entire IT infrastructure is running through Insight — and automation is the backbone of our relationship. They rely on us for server workstation configuration, network gear switches, routers and standard asset tagging.
For example, devices are asset-tagged and run through their myInsight account, which automatically notifies the hotel the day an item ships. This way they know in advance what assets are headed to which location so they can proactively add them to their database.
Automation and e-procurement are essential tools to optimize operations and control budget. And nothing thrills me more than to see employees freed from busy work and able to apply their unique skills in a higher-value capacity — helping the business thrive.