Finding a solution
The state released a Request for Proposal (RFP) for endpoint device managed services that included requirements for support, virtual desktop, resale and fulfillment, and software management. Any potential providers had to be able to offer the same services to an additional 16,000 employees not currently supported by the state.
The organization’s critical success factors spanned everything from compliance and security to flexible pricing, integration, transition and customer relationship management.
Insight’s Workplace Services team developed a proposal that emphasized program management, governance and oversight. Our ability to address all of the client’s needs instilled confidence that we could execute on the project. The proposal also scored perfectly on the client’s pricing model, another important deciding factor.
A strategic transformation
At the heart of the IT industry’s “shift left” philosophy is a true win-win outcome: IT support teams are free to focus on strategic objectives, and end users are empowered to work and troubleshoot more autonomously than ever.
Demonstrating Insight’s own shift left expertise, our Workplace Services team suggested new ways to support end users through automation. And to help the client clearly define and start the journey to transformation, we recommended our Workplace Services assessment, which provides peak visibility and identifies areas in need of improvement.
“Planning a modern support shift the right way requires a full line of sight into business processes,” says Brian Gatke, director of Connected Workforce services at Insight. “And that visibility is hard to acquire without the proper resources. Our teams understand that. That’s why we develop offerings that solve those challenges at the core.”